Support

Need help with Happy Bugs? You're in the right place. Happy Bugs Data Solutions is operated by HBDS, LLC, and our team is here to assist customers, operators, ORCs, and site leaders with questions about our products and services.

How to Reach Us

You can reach our support team by email or by sending us a message using the secure support form below. Either way, our team will follow up directly with you.

Support email: support@happybugsdata.com
Response time: We aim to respond to all support requests within 1-2 business days.
Hours: Monday-Friday, 9:00 AM - 5:00 PM Eastern Time (excluding U.S. holidays).

What to Include

To help us resolve your question quickly, please include:

Your name and company/organization
The product or feature you're using
A clear description of the issue or question
Any relevant details, screenshots, or error messages

Send Us a Message

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Frequently Asked Questions

How do I request access to the platform?

Visit our Request Early Access page to sign up for the early access program.

How do I report a bug or request a feature?

Email support@happybugsdata.com or use the support form on this page. Please describe the steps to reproduce the issue and include any relevant details.

How do I learn more about your products?

Visit our Product page for an overview of our wastewater management platform and tiered offerings.